Cancellation & Refund Policy

This policy applies to every programme booked with Bhakti PRO, operated by PS Bhakti & Music. Sometimes plans change — we understand. Here is exactly what happens when a booking is cancelled, and when your money comes back.

How to cancel

Call or send a WhatsApp message to +91 87005 81811, or email us at pankajssainimusic@gmail.com. Please give us your name, the programme date and the number you booked from. Your cancellation is effective from the time we confirm it back to you in writing on WhatsApp — not from the time you send it, so please wait for our reply.

What is refunded if you cancel

• 7 days or more before the programme — the full advance is refunded, with no deduction.
• 3 to 6 days before the programme — half of the advance is refunded.
• Less than 48 hours before the programme — the advance is not refunded. By then the team and the equipment are blocked for your date and we have turned away other bookings for it.

If you have paid more than the advance, everything above the advance is always refunded in full, whenever you cancel.

Changing the date instead

Moving the date is always better than cancelling. Up to 48 hours before the programme you may move it once, free of charge, to any date our team is free. The amount you have already paid moves with the booking.

If we cancel

If for any reason we cannot perform your programme, you get a full refund of everything you have paid, with no deduction — or, if you prefer, we fix another date with your agreement. This applies even when the reason is outside our control, such as weather, a curfew or a sudden illness in the team.

How and when the refund reaches you

• We acknowledge every refund request within 48 hours.
• Once approved, we start the refund within 3 working days.
• The money is credited back to the same method you paid with — the same UPI ID, card or bank account. We cannot send a refund to a different account, and we do not refund an online payment in cash.
• After we start it, banks normally take 5 to 7 working days to show the amount in your account. A few banks take a little longer.
• We do not deduct the payment gateway charge from your refund. You get back the full amount due to you.
• We give you the refund reference number on WhatsApp so you can check it with your bank.

Cash and cheque payments

Anything paid in cash is refunded in cash, or by bank transfer to an account in the name of the person who booked. We take a signed receipt when we return cash.

The monthly plan

The ₹500 a month plan can be stopped whenever you want and you will not be charged again from the next month. The month already running is not refunded. Any programme you have already booked under the plan still goes ahead.

If something was not right

If the programme did not happen the way we promised, tell us within 7 days. We will look into it honestly and, where we are at fault, refund a fair part of the amount. We would much rather settle it with you directly than leave you unhappy.

Contact for refunds

Call or WhatsApp +91 87005 81811, or email pankajssainimusic@gmail.com. We answer every day, 9:00 am to 9:00 pm. Postal address: Rohini, New Delhi, Delhi – 110085, India.